Customer Guidelines

Before Your Cleaning Appointment

Proper preparation allows our team to focus on delivering the best possible results during your scheduled service.

• Please secure pets in a safe and comfortable area before our team arrives.
• Clear floors, countertops, and surfaces of personal items when possible.
• Inform us in advance of any fragile items, special requests, or priority areas.
• Ensure the property is accessible at the scheduled time.

Access to the Property

Clients are responsible for providing safe and timely access to the property. This may include door codes, lockboxes, garage access, or being present during the service window.

If access is not available at the scheduled time, the service may need to be rescheduled and could be subject to a cancellation or lockout fee.

Safety and Security

Your safety, privacy, and peace of mind are important to us.

• Please notify us of any alarms, safety concerns, or restricted areas.
• We recommend securing valuables, cash, and sensitive documents before the service.
• Our team follows professional safety standards and uses approved cleaning products.
• If there are areas that should not be cleaned, please inform us in advance.

During the Cleaning

To ensure efficiency and consistent results, we recommend limiting interruptions while our team is working.

If you need to communicate during the service, please do so clearly and respectfully. Our team is always happy to address reasonable questions or clarifications.

After the Cleaning

We encourage clients to review the service shortly after completion.

• If you have any concerns, please contact us within 24 hours.
• Feedback helps us continuously improve our services.
• Our goal is long-term satisfaction, not just one-time service.

Service Scope

All cleaning services are based on the selected service type and agreed scope at the time of booking.

Tasks outside the original scope may require additional time, approval, or pricing. Please contact us in advance if you would like to add services or request special accommodations.

Scheduling, Cancellations, and Rescheduling

• Please provide at least 24 hours’ notice for cancellations or rescheduling.
• Late cancellations may be subject to a fee.
• Recurring services follow the agreed schedule unless updated in writing.

Payment Policy

Payment is due as agreed at the time of booking.

Accepted payment methods and billing terms will be communicated during scheduling. Outstanding balances may result in service interruptions.

Eco-Friendly and Special Requests

Eco-friendly cleaning options and special instructions are available upon request.

Please inform us before your appointment so we can prepare the appropriate products and equipment.

Respect and Professional Conduct

We maintain a respectful and professional working environment.

Any inappropriate behavior toward our team may result in immediate service termination and refusal of future service.