Terms of Service

1. Services

Quality Cleaning provides residential and commercial cleaning services within our service area in and around Lebanon, New Hampshire.
Services are performed according to the selected service type and scope agreed upon at the time of booking.

Any additional services not included in the original agreement may require prior approval and additional charges.

2. Scheduling and Access

Clients are responsible for ensuring safe and timely access to the property at the scheduled service time.
This may include providing door codes, lockbox access, or being present during the service window.

If our team is unable to access the property, the appointment may be canceled or rescheduled and may be subject to a fee.

3. Cancellations and Rescheduling

• We require at least 24 hours’ notice for cancellations or rescheduling.
• Late cancellations may be subject to a cancellation fee.
• Recurring services follow the agreed schedule unless updated in writing.

4. Payment Terms

Payment is due as agreed at the time of booking. Accepted payment methods will be communicated during scheduling.

Failure to submit payment in a timely manner may result in service interruption or cancellation of future appointments.

5. Client Responsibilities

• Secure pets during the cleaning appointment.
• Remove personal items when possible to allow thorough cleaning.
• Inform us of fragile items, alarms, or restricted areas in advance.
• Ensure a safe working environment for our team.

6. Safety and Property Care

Quality Cleaning takes reasonable care while performing services. However, we are not responsible for:

• Normal wear and tear
• Pre-existing damage
• Improperly installed or unsecured items
• Items not disclosed as fragile or sensitive

7. Satisfaction and Feedback

Client satisfaction is important to us. If you have concerns regarding a service, please contact us within
24 hours of service completion so we can address the issue promptly.

8. Health and Environmental Considerations

We use professional cleaning products and methods. Eco-friendly or special product requests must be communicated
prior to the appointment.

Quality Cleaning is not responsible for adverse reactions due to undisclosed sensitivities, allergies, or pre-existing conditions.

9. Right to Refuse or Terminate Service

Quality Cleaning reserves the right to refuse or discontinue service in cases involving unsafe conditions,
inappropriate behavior, non-payment, or violations of these terms.

10. Limitation of Liability

To the maximum extent permitted by law, Quality Cleaning shall not be liable for indirect, incidental,
or consequential damages arising from the use of our services.

11. Changes to These Terms

Quality Cleaning reserves the right to update or modify these Terms of Service at any time.
Continued use of our services constitutes acceptance of the updated terms.

12. SMS / Text Messaging Terms

Program name: Quality Cleaning SMS, operated by Quality Cleaning NH INC.

Age requirement: You must be 18 years of age or older to use this SMS service.

By checking the SMS consent box(es) on our website forms and submitting the form, you agree to receive text messages from Quality Cleaning NH INC at the mobile number you provided. Consent is optional and is not a condition of purchasing any service.

Customer care and service messages include quote follow-ups, appointment confirmations and reminders, scheduling updates, and replies to your questions. Marketing messages include promotions, seasonal offers and discounts, and are sent only if you check the separate marketing consent box.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to cancel; you will receive one final message confirming you have been unsubscribed. You may also reply CANCEL, END, QUIT, UNSUBSCRIBE or STOPALL. To start receiving messages again, reply START.

For help, reply HELP or contact us at +1 (603) 667-9080 or quality.cleaning.nh@gmail.com.

Carriers are not liable for delayed or undelivered messages. Messages are supported on major U.S. carriers.

Your information is handled as described in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text messaging opt-in data and consent will not be shared with any third parties.

13. Contact Information

If you have questions about these Terms of Service, please contact us using the information below.